Terms of sale

Last updated October 14, 2026.

1. Seller

Solferino Développement, SARL (limited liability company) with a share capital of 100 euros
Registered office: 2063 Route de Verron, Château de Marigné, 72200 Bazouges Cré sur Loir, France
RCS Le Mans, SIREN 108 404 815
EU VAT number: FR35108404815
Email: support@audreypemberton.com

2. What is sold

The ebook Before You Land in Britain: A head concierge's handbook for your first trip, by Audrey Pemberton, supplied as two PDF files: the book (400 pages) and its printable toolkit (62 pages) (together, the "ebook"). Its contents are described on the product page. It's digital content supplied without a physical medium.

3. Price and payment

The price is shown in US dollars on the product page and on the checkout page, and includes any sales tax or VAT that applies where you live. Payment is taken in full at checkout through Stripe, by card or another payment method Stripe offers in your country. Your bank may charge a currency conversion fee. That fee is outside the seller's control.

4. Order and delivery

The contract is formed when your payment is confirmed. The ebook is delivered immediately afterwards through personal download links shown on screen and sent to the email address you gave at checkout. You can use them up to 25 times in total. If you need it again, use the help page.

5. Right of withdrawal

If you're a consumer in the European Union, you have 14 days from your purchase to withdraw from it, without giving a reason. To do so, write to us through the help page or reply to your download email within those 14 days, and you'll be refunded in full within 14 days of your request, to your original payment method. Once the refund is made, your download links stop working.

6. 14-day money-back guarantee

Wherever you live, the seller offers the same promise: if the ebook isn't what you needed, ask for a refund within 14 days of your purchase and you'll be refunded in full, with no reason required. Write to us through the help page, or reply to your download email, from the email address you used at checkout. The refund is made to your original payment method, usually within 5 to 10 business days depending on your bank. Once the refund is made, your download links stop working, and you agree to delete any copies of the files.

7. If a file doesn't work

This doesn't affect your legal guarantee of conformity for digital content. If a file doesn't arrive, is damaged or won't open, write to us through the help page. We'll supply a working copy and, if we can't, refund you.

8. Your license

You receive a personal, non-transferable license to read the ebook and to print it, in whole or in part, for your own use. You may not share, resell, upload or distribute the files or the download links.

9. About the information in the ebook

The ebook is a practical travel guide. Prices, fares, rules and timetables change, which is why each figure is printed with the date it was checked and its source. Check time-sensitive information, and anything concerning entry, customs, medication, health and driving, with the official authority named in the ebook before you travel. The ebook isn't medical, legal, insurance or immigration advice.

10. Liability

The seller is responsible for supplying the ebook as described. Nothing in these terms limits any rights you have as a consumer under the law of the country where you live.

11. Personal data

See the privacy policy.

12. Law and disputes

These terms are governed by French law, without depriving you of the protection given by the mandatory rules of the country where you live. Before any other step, please contact us at support@audreypemberton.com. We'll try to resolve any problem quickly.